You will be responsible for paying for your own shipping costs for returning your item.
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
We ship Monday-Friday Only. We try and get products out same day but do not guarantee it. Friday orders are not guaranteed to go out before weekend depending on order volumes and time received. Our policy is to ship within 1-2 business days. USPS First Class Mail is generally 4-8 days. If you want your order sooner please upgrade to the priority 2-3 day. USPS priority is not a guarantee and may take up to 7 days depending on location and are business days. Priority Express is 1-3 day delivery times.
If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
ATTN: Returns – Customer Services
497 Canal St., New York, NY 10013
Contact Us
If you have any questions on how to return your item to us, contact us by email at info@theometrics.com or call us at 866-789-8436
